Klientų išlaikymo vadovas
IMPULS GROUP is one of the biggest fitness clubs’ chain in the Baltics with total of 29 clubs operating in Lithuania, Latvia and Estonia under IMPULS and LEMON GYM brands. IMPULS GROUP team has over 350 employees and more than 60 thousand members. Billions of calories are being burned each year in our clubs. We help thousands of people to stay fit, to live healthier and to increase their quality of life.
We are looking for a new member to join our IMPULS GROUP team:
CUSTOMER RETENTION MANAGER, WHO WILL:
- Create and implement customers retention strategy.
- Collect and analyse data, required to understand customers’ needs and will use it for customers segmentation
- Identify key opportunities in the client journey and will find ways to increase customers retention, reduce churn
- Manage customer relationship to enhance customer satisfaction and retention
- Analyse internal processes and best practises to recommend future requirements and enhancements
- Develop a deep understanding of customers and their lifecycle journey through both quantitative and qualitative analysis, and share insights across the organization
- Ensure cooperation among departments that are involved in customers’ relations management in order to achieve common goals
WHO HAS:
- At least 3 years of hands on experience in customer retention management and a proven track record of analysing and influencing customer lifecycle behaviours
- Expertise in churn management techniques and best practices
- Strong analytical aptitude with a data driven mindset
- An entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in fast-paced environment
- Demonstrated ability to collaborate and drive results at all levels within an organization
- Exceptional communication and listening skills. Has ability to leverage those communication skills to gain buy-in and drive change
- Who speaks and writes fluently in Lithuanian and English. Russian language would be an advantage
WE OFFER:
- Focused on the best results, a highly driven team, full of energy, always with time for fun and a zest for life
- Competence based, competitive remuneration system
- Possibility to play a significant role in achieving company goals
- Possibility to take part in building healthier life style in the Baltics
Please, send your CV to karjera@impuls.lt
We will contact all selected candidates
